Customer Service Specialists provide direct customer support across a wide range of organisations. Customer service advocates act with high levels of professionalism and integrity. Customer service specialists are often a referral or escalation point for more complex or technical customer requests, queries, and complaints. Customer Service Specialists are experts on their organisation’s products and services, sharing their knowledge and experience with the broader team. They gather and analyse data such as customer information to help influence necessary changes and improvements to service. Whether face-to-face, such as in a retail or service industry environment or via a contact centre, Customer Service Specialists use their understanding of organisational and general IT systems/digital technologies to provide a responsive and comprehensive point of customer service.

  • View our current Apprenticeship vacancies here

  • Or click the Enquire Now button to be added to our Talent Pool
Student working on computer

Events

Computing Foundation Degree Siddharth

I decided to stay local and stick with my familiar surroundings and the tutors who I know and trust so well.

Read more

Level 1 Brickwork Jack

I've always wanted to work as a bricklayer I have a couple of family members who are in the building trade.

Read more

Level 1 Business Nicole

I chose to study business because I felt it would give me the skills to step out and be my own person.  

Read more

Student Support

Starting college can be a giant leap if you have just finished school or are returning to education after a few years. We will make this transition as easy as possible, providing all the support you need to settle in

Financial Support

We are committed to supporting students in order for them to overcome any financial barriers to learning.

Term Dates

Key term dates and opening times