Business Admin Apprentice
CHANGING LIVES HOUSING TRUST

Looking for a candidate that will support the project team with administration work and provide great customer service to all clients and visitors.

Apply now

What will the apprentice be doing?

• To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives
• To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately
• To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the company
• To promote the aims, objectives and services of the association to all visitors and clients
• Promote the aims, objectives and services of the association to all visitors and especially clients
• To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service and Housing Benefit Arrears or any other data which may be required
• To perform such other duties, appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time
• To make regular and early contact with all the clients in arrears through hostel visits (which will be support by a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three way meetings with refer)
• Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness
• To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by Senior Management Team
• To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation

What training will the apprentice take and what qualification will the apprentice get at the end?

• Apprentices are given 1 day per week to work from home as their college/ study days which is 8 hours a week and when they have their assigned college days with their tutors online
• Apprentices actual training with their tutors is once a month via online

What is the expected career progression after this apprenticeship?

Apprentices are offered a role within the organisation after their course has finished depending on what department they have taken an interest in and putting into consideration whether we have any vacancies within that department:

• Project Worker
• I.T Support
• Finance department
• Business Administrator (full time)
• Receptionist

Annual wage

£15,704 to £25,396.80 a year

Expected duration

1 Year 6 Months

Possible start date

07 Apr 2025

Date posted

13 Mar 2025

Reference number

1000309453

Positions

2 available

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE Maths & English (Grade Grades 4-9 (A*- C)) Desired